Refund policy

Beth Wilson Embroidery operates as a bespoke embroidery studio. Each piece is individually designed and produced in close consultation with the client.

Bespoke commissions

• All bespoke and made-to-order pieces are non-refundable once production has begun

• This includes custom embroidery, personalised designs, sizing, materials, or finishes

Deposits

• Deposits are non-refundable, as they secure studio time, design development, and materials procurement

Cancellations

• Cancellations may be requested only prior to design development or production commencing.

• Once design development has begun, the commission is considered active. If the client chooses to cancel at this stage, the full remaining balance of the agreed fee will become payable, regardless of reason.

Faults or damage

If an item arrives damaged or contains a genuine fault:

• Please notify us within 7 days of receipt

• Provide clear photographs and details

We will assess the issue and, where appropriate, offer a repair, replacement, or refund.
This does not affect your statutory rights under UK consumer law.