FAQ's
Can you change the colour/ font/ text in my design?
Yes! Any colour, text and/ or font changes are complimentary to all custom and bespoke orders. Designs with a mountain can be personalised free of charge too :).
Can you change the florals in my design to different florals?
Option 1: Floral Menu (+£30 custom florals fee)
Take a look at our floral menu, make note of the florals you would like and put them into the personalisation box when placing your order. Please consider the amount of florals you are choosing (4-5 max) to ensure we can fit them all into your design. This service is an additional £30 to cover the extra time it takes for us to create.
(Please note: First drafts will not be a finalised design, all details will be finalised once you have decided on a final composition and florals. There are no refunds on this service once the second draft is sent. Additionally, if you decide to not have custom florals or change florals after the second draft, an additional £30 may be required).
Option 2 : Bespoke Florals (approx. +£30 per new flower + consultation required)
Would you like to include specific and personal florals that are not seen in any of our designs or listed on our floral menu? Your order is especially unique to you and is classed as a bespoke order. Fill out the form here and we will get back to you with a quote within 48 hours. Alternatively, you can use our live chat feature, available on our website.
(Please see the custom and bespoke terms and conditions listed on our website here.)
Do you send mock-ups of my embroidery design before stitching?
Yes! If you requested significant changes (including any colour, font, text and composition changes) we send you mock-ups to confirm everything is how you envisioned before stitching anything. Mock-ups are only created after you have placed your order.
Are you able to stitch a design on my real leather jacket?
No, we cannot stitch on real leather as the embroidery doesn't stitch well on this material and requires lots and lots of sampling. If quality and sustainability are your concern with faux leather, we can assure you that we only stitch on quality faux leather jackets which are made to last a lifetime.
I need my order to be delivered in 2-3 weeks. Have I left it too late?
Please see the guidelines for order production times. Please note, these are just guidelines and subject to change depending on client response time. (See our Terms & Conditions for more info.)
Custom (complimentary changes ONLY - colour, text and font) : 2-3 weeks (with rush fee: 1- 2 weeks)
Custom (Floral Menu) : 4-5 weeks (with rush fee: 3-4 weeks)
Custom (Fully Bespoke) : We recommend booking your slot at least 5-6 weeks before you need your order. Please contact us or send a form via our website if you need a bespoke order for a specific date - we will try our best to accommodate.
You don't sell the jacket I have in mind, what can I do?
1. Send your own jacket to our studio:
Please place your order and select the option to provide your own jacket. You will receive our studio address via email or can be found on our 'Contact Us' page.
Please package your jacket securely and include a note with your full name, phone number, email address, and (optionally) your Instagram username if you’d like to be tagged in videos of your jacket stitching.
Customers are responsible for all postage costs, including any loss or damage during transit.
We’ll notify you once your jacket has been safely received in the studio.
[Please note: Denim jackets must be 100% non-stretch cotton denim and we only embroider on faux leather. We can make occasional exceptions regarding denim composition but please email us before purchasing.]
2. Ask us to order you an alternative jacket for you:
Ensure the jacket you're thinking of is available for shipping to the UK.
When ordering, select your size and colour option and add any other details in the personalisation box including a link. If no link is given, we will contact you within 3 working days to discuss jacket options. If jacket and shipping costs exceeds £45, we will charge you to cover the extra costs only.